Refund policy
Last updated: October 4, 2026
This store is operated by LING GROUP LLC ("Vauban Paris", "we"), 30 N Gould St Ste N, Sheridan, WY 82801, USA. These rules apply to all our products: card holders, tin cases and sunglasses.
Cancellations
You can cancel your order for free as long as it has not shipped. Email support@vaubanparis.com with your order number. Once your order has shipped, it can no longer be cancelled; you can return it instead.
Returns
You can return an item within 30 days of receiving it. The item must be new, unused and in its original packaging.
- Email support@vaubanparis.com with your order number and the items you want to return.
- Once we approve your return, we email you our return address in France.
- Send the parcel with a tracked service and keep your receipt.
Return shipping is paid by the customer. The original shipping cost is not refunded.
Refunds
We refund your original payment method within 5-10 business days after we receive your parcel. Your bank may take a few more days to show it.
Items bought in an offer. If you return an item bought as part of a multi-item offer (for example 2 card holders for $79), the refund is based on the price you actually paid for that item after the discount. Items received free with an offer are not refunded on their own; if you return the paid items of an offer, the free items must come back with them.
Defective item or our mistake
If an item is defective, or if we sent you the wrong item, email support@vaubanparis.com with photos within 7 days of receiving your order. We pay for the return. Then you choose: we send you the right item, or we refund you in full, shipping included.
Contact
LING GROUP LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · +44 7488845524 · support@vaubanparis.com