Help
Questions, answered
About Vauban Paris
What is Vauban Paris about?
New objects with old souls. We take vintage crafts and classics (engraving, enamel, period illustration, the aviator frame) and rebuild them as everyday objects for today.
Where do your motifs come from?
From old art and period styles. The card holder's lion is inspired by traditional Japanese and Chinese guardian lions. The tin case illustrations draw on vintage, Art Nouveau, gothic and retro styles.
What is a shishi?
A guardian lion. The tradition came to Japan from China, where stone lions guarded temples and palaces. In Japan they stand in pairs at shrine gates and symbolize protection.
Did you design the lion?
No. Our lion is inspired by traditional Japanese and Chinese guardian lions. We chose it, we didn't invent it.
Tin cases
Will the art scratch?
Light marks appear with time, especially next to keys. That's normal wear, not a defect.
Is it a cigarette case?
It's inspired by one, but no. It's sized and sold for cards and cash. We don't sell or promote tobacco.
Sunglasses
How do I check the fit?
The Mesa suits most faces. Compare it with a pair you already own: the size is often printed inside the temple arm.
Offers and bundles
How do the offers work?
Each object has its own offer. Card holders: one is $64, two are $79, and when you buy 3 the 4th is free (4 for $119). Tin cases: one is $49, buy 2 and get a 3rd free ($79), or buy 4 and get 2 free ($119). Sunglasses: buy 1, get 1 free ($79 for two pairs). You pick the color or design of every piece. It's applied automatically at checkout.
What's in The Set?
One card holder (any color) and one tin case (any design) for $79, shipped free. The Full Set adds a pair of sunglasses plus a 4th piece of your choice, on us: 4 items for $119.
Do bundles and the multi-item offer stack?
No need: The Set already uses the 2-item price and The Full Set the 4-item price.
Shipping
Where do you ship?
The United States only.
How long does it take?
Delivered in 5-12 business days. Orders ship within 1-3 business days, then US delivery takes 4-9 business days.
How much is shipping?
$6.95 in the US, free on orders over $70.
Cancellations and returns
Can I cancel my order?
Yes, for free, as long as it has not shipped. Email support@vaubanparis.com with your order number. Once it has shipped, you can return it instead.
Can I return something?
Yes, within 30 days of receiving it, new, unused and in its original packaging. Email us first; once your return is approved, we send you our return address in France. Return shipping is paid by you, and the original shipping cost is not refunded. We refund your original payment method within 5-10 business days after we receive the parcel.
Can I return one item from a bundle?
Yes. The refund is based on that item's share of the bundle price.
What if an item is defective or wrong?
Email us photos within 7 days of receiving your order. We pay for the return, then you choose: we send you the right item, or we refund you in full, shipping included.
How do I reach you?
Email support@vaubanparis.com.